Returns & Exchanges

At 509, we want you to love your fashion finds, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our goal is to ensure your shopping experience is as seamless and stylish as our collections.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Place the items in their original packaging, ensuring all tags are attached and the products are in their original, unworn condition.

3

Print and Attach Label

Download and print the prepaid shipping label provided via the portal and securely attach it to the outside of your package.

4

Drop Off and Track

Drop your package at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing